S T R A T X

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Project Details

Project_Details

Petsmart – Expanding from B2B to B2C

Client

Petsmart

Location

USA

Timeline

6 Months

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Petsmart, originally operating in a B2B capacity, sought to expand into the consumer market with a full B2C setup. The objective was to make their pet care products and services more accessible to everyday customers while maintaining their trusted B2B partnerships.

Our team delivered a complete digital transformation: we developed a responsive website, created a Shopify-based eCommerce store, and managed their social media presence to boost brand awareness. This end-to-end approach positioned Petsmart strongly within the B2C market while reinforcing its existing reputation.

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From B2B to B2C Success

By creating a scalable digital ecosystem, Petsmart successfully transitioned into the B2C market. Within two months, their online presence became a central growth driver, engaging pet owners directly while maintaining their long-standing B2B commitments.

  • Shopify Store Development
  • Responsive Website Design
  • Social Media Management
  • Enhanced Customer Reach
  • Seamless B2C Transition
  • Improved Brand Engagement
  • Two-Month Delivery Timeline
  • Consistent Brand Identity
  • Strengthened Market Presence

A Digital Leap Forward

The project highlighted the power of aligning digital tools with business strategy. Petsmart’s move to B2C not only opened up new revenue streams but also deepened customer relationships.

With a clear timeline and strong execution, we enabled Petsmart to compete in a competitive consumer market while preserving their heritage as a trusted B2B provider. This balance between innovation and tradition has set the stage for long-term growth.

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